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   Frequently Asked Questions

Q: What is SmartCash Transact?

Answer

SmartCash Transact is a card-less, cash-less transacting platform that allows customers to:

  • Pay for goods and services
  • Deposit and withdraw money
  • Send and receive money

At any participating merchant using PIN and or a scan of a fingerprint.

Q: Who can be a customer?

Answer

Any person with an active mobile phone number.

Q: Who can be a partcipating merchant?

Answer

Any person or entity, formal or informal, big or small, that sells any goods or services can be a participating merchant, ranging from:

  • Street vendors
  • Tuck shops
  • Supermarkets
  • Wholesalers
  • Restaurants
  • Online stores
  • All types of retail stores
  • Service providers

For as long as you are a participating merchant, you will be able to accept card-less, cash-less transactions.

Q: How to register as a customer?

Answer

To register as a customer, you need to have a mobile phone with you. Open our website https://mysmartcash.tech/, Click on Register and select Customer

Option 1. Open our website https://mysmartcash.tech/, Click on Register and select Customer

  • Fill in the details, read and accept terms and conditions, and click register now
  • An OTP will be sent to your mobile phone for verification
  • Enter OTP to complete the registration
  • Upon successful verification of an OTP, a PIN will generated and sent to your mobile phone
  • Once you have received your PIN, you will be able to login as a customer on https://mysmartcash.tech portal
  • Login with your mobile phone number and the newly created PIN

Option 2. Visit any participating merchant and ask the merchant operator to help you register for smartcash transact

Q: How to register as a merchant?

Answer

To register as a merchant, you need to have a mobile phone with you. Open our website https://mysmartcash.tech/, Click on Register and select Merchant

  • Fill in the details, read and accept terms and conditions, and click register now
  • An OTP will be sent to your mobile phone for verification
  • Enter OTP to complete the registration
  • Upon successful verification of an OTP, a PIN will generated and sent to your mobile phone
  • Once you have received your PIN, you will be able to login as a merchant on https://mysmartcash.tech portal
  • Login with your mobile phone number and the newly created PIN

Q: Can customers register for SmartCash Transact at the merchant?

Answer

Yes, customer may be assisted at any participating merchant to register

Q: How does it work?

Answer

Upon registration on the SmartCash Transact platform by each merchant and customer:

  • A mobile or digital wallet is allocated
  • The customer simply needs to load the wallet via anyone of the following methods: EFT, Bank or ATM and at any participating merchant
  • Once the wallet is loaded,the customer can purchase goods and services at any SmartCash Transact accepting Merchant
  • When transacting, money is simply transferred from the customer's wallet to the merchant's wallet, quickly and seamlessly

Q: What can a costumer do at the merchant?

Answer

SmartCash Wallet holders are able to do the following at participating merchants:

  • Pay for goods and services
  • Deposit money into his/her SmartCash Wallet
  • Withdraw money from his/her SmartCash Wallet
  • Send money to anyone's wallet, anywhere

Q: How can a merchant withdraw money from the SmartCash Wallet?

Answer

Merchant can withdraw money from thier wallet into any bank account

Alternatively, merchant can withdraw money at any FNB and Standard bank ATM

Q: What is the maximum amount that a customer can withdraw and deposit at the merchant?

Answer

You can withdraw or deposit any amount from R10 to R5000 per day

Q: Can one trust SmartCash Transact platform?

Answer

SmartCash Transact is a digital payment platform. All the money is banked with reputable financial institutions. Currently we banking with FNB and Standard bank

Q: Is a customer's personal information safe and treated with confidentiality?

Answer

All personal information is treated with confidentiality and will only be used for personal customer transactional purposes.

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